Service Commitment
Our company always focuses on customers, and endeavours to improve product quality and service level, with the goal of zero defects in products and zero complaints from customers, we solemnly make the following promises:
E-mail：felix@qxconveyor.com
Pre-sales services
(1) According to the user's needs, to help customers choose the right products, the correct specifications, models
(2) Warmly receive customers' visits, and quickly deal with the user's calls, letters, faxes and consulting.
Services during sale
(1) Strictly according to the technical requirements of the contract and the relevant national standards for the organisation of production, quality and quantity, punctual delivery at the agreed location.
(2) If the user selects the wrong type, orders the quantity is insufficient or special circumstances require early delivery, our company will be anxious to the user's urgency, give priority to the arrangement of production, and do our best to meet the user's requirements.
After-sales service
(1) Our company implements 24-hour all-weather service system, that is, we receive notification of the user's service needs, my marketing and service personnel to make a reply within 24 hours, to solve the customer's worries.
(2) Product quality problems such as damage and shortage before delivery and inspection will be our responsibility.
(3) In the quality assurance period or the occurrence of quality problems, confirmed by both sides, is our responsibility, we are responsible for free defects in processing or replacement, return, and commitment to the general situation within 7 days of the service to the emergency, within 3 days of the service to the reasonable costs borne by us.
(4) confirmed by both sides is the user's responsibility caused by the quality of the problem, we will also actively assist in solving to meet the user's requirements.
(5) Users in the process of installation and use, such as the need to provide technical guidance, we will promptly send professional and technical personnel to provide free services to meet user requirements.
(6) our company to establish a user profile, and regularly to the user in writing and telephone contact, consult the user's views and suggestions on the user's suggestions and quality issues for statistics and analysis, and constantly improve the company's management, and further improve the quality of products and services, the pursuit of excellence, to meet the needs of users.
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